Atricure was contacted by a competitor in regards to broken equipment at a facility.That company had received a phone call from the or manager at the hospital and informed the rep that an estech hercules arm had broken while the surgeon was using it during an mvr.She stated that the surgeon attempted to grab all the pieces out of the patient.The hospital then decided to send the broken arm into a company called ims to be repaired and upon inspection, ims realized that not all the links were present.The hospital ran an x-ray on the patient that revealed that one link had been left in the patient.The rep was informed that at this point, the patient is now too sick to have the link removed surgically but the patient was stable and discharged home.The rep was informed that this arm was put back together by ims and that they had installed a new cable.This information came to atricure via the competitor as they had never sold the facility the device.
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