Samples received: 1 support cardboard with a suture.Analysis and results: we have received an open and used sample, only a support cardboard and a thread, there is no aluminium pack.Thread is detached from the needle, needle is missing.There are marks in the thread that a needle was attached, nevertheless in the support cardboard there are no needle marks.It could be possible that the needle was attached to the thread but it detached in the package.However, without batch number or list of possible batches further analysis cannot be done.Batch manufacturing records cannot be checked.Final conclusion: without closed samples we are not in position of studying if the affected product does not fulfil the specifications.In consequence, a proper analysis cannot be done.Nevertheless, we take note of this incidence and if any sample is received in the future, we will re-open the case and analyse it.Please note that when no samples are received our analysis is very limited.Actions on product distributed of this reference/batch: based on the conclusion derived from investigation, it is not required to make actions in distributed product.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.
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