Corrected information: changed form "no" to "yes".The user facility reported this event to the fda on july 04, 2017 under uf/import report # (b)(4).Cook medical received this report from fda on aug 08, 2017.Upon reviewing the report, no additional reportable information was found.(b)(4).Investigation ¿ evaluation (dec 07, 2017): the ncircle tipless stone extractor was not returned for evaluation and no photographs were provided.Without the complaint device, a physical investigation was not able to be completed.A review of manufacturing instructions and quality control data was conducted.There is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record was not able to be performed as the device lot number was not provided.A review for additional complaints for this device lot was also not able to be completed without the device lot number.Based on the provided information a definitive root cause could not be established.Measures have been initiated to address the reported failure mode.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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