Catalog Number 425-00 |
Device Problem
No Display/Image (1183)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 06/28/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Qn#(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device was not returned at the time of this report.A device history record investigation did not show issues related to this complaint.A record assessment (fmea) was conducted and no changes required.It is necessary to receive the physical device sample to perform a proper investigation and confirm the alleged defect.Customer complaint cannot be confirmed.Corrective actions cannot be established at this time.If the device sample becomes available at a later date, this report will be updated accordingly.
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Event Description
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Customer complaint alleges the control panel of the device is not displaying fully and therefore cannot access controls for the device settings.Alleged malfunction reported as detected during patient use.It was reported there was no patient injury or harm.Patient condition reported as "fine".
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and there were no defects observed.Functional testing was performed and the unit was connected to 110vac.The unit failed the initial power connect test with a red wrench alarm.The temperature probe set which was attached to the unit was removed and a known good probe set (395-90) was connected.Continuing with the investigation the neptune was again connected to 110 vac.The unit passed the initial power connect test and navigated through the power-on self-test (p.O.S.T.) with no issues.During the temperature display accuracy test the unit displayed the correct temperatures and properly alarmed in the high temperature scenario.Based on the investigation performed, the reported complaint was confirmed.The root cause is associated with a faulty temperature probe which was returned with the neptune.The concha smart neptune displayed no functional issues.
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Event Description
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Customer complaint alleges the control panel of the device is not displaying fully and therefore cannot access controls for the device settings.Alleged malfunction reported as detected during patient use.It was reported there was no patient injury or harm.Patient condition reported as "fine".
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Search Alerts/Recalls
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