Investigation ¿ evaluation: the investigation included a review of complaint history, the device history record, and product specifications.Visual inspection and functional testing of the returned device was also conducted.One opened universa firm ureteral stent set package labeled rpn ufh-622, lot 7622404 was received.The stent was returned without the tether and positioner.Visual examination confirmed the distal coil tip was smashed flat.An hsf-38-50-qc wire guide with a diameter of.0392" would not transition through the smashed tip.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record showed there were no non-conformances identified during the manufacturing process.A review of complaint history for this product/lot number combination revealed this is the only complaint that has been received against this complaint device lot number; 7622404.Based on the provided information the definitive root cause cannot be determined.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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