(b)(4) - mps (b)(6) reported system will not communicate, incompatible robot system error.Fse found crisis would not start, not allowing rio to communicate.Cpci requires replacement.Successfully replaced cpci.Case type: pka.Update per mps 7/17/2017.Case cancelled.Unable to complete mako uni because robot to communicate with guidance system issue.
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Reported event: the device cpci motion control assembly 3.0 rohs, catalog # 211123, lot/serial no.(b)(4), rma # (b)(4), (b)(4).Unable to complete mako pka because robot communication with guidance system issue.Case cancelled.Device inspection: per gsp case #: (b)(4), fse noted: successfully replaced cpci.Cpci removed pn 211123-r, lot (b)(4), returned on rma# (b)(4).System successfully passed all validation testing.Verified system is operating within mako tolerances and specifications.Attached all supporting documentation.System is ready for clinical use.Device history review: a review of the dhr associated with (b)(4) found qips passed with no notes or comments.Complaint history: based on the device identification, the trackwise complaint databases were reviewed from 2016 to present for similar reported events regarding the cpci motion control assembly 3.0 rohs, catalog #: 211123, lot/serial no.: (b)(4).There have been no other similar events for the referenced serial number.A review of cases in gsp related to (b)(4) shows one additional complaint related to the failure in this investigation.This complaint is: pr (b)(4).Conclusion: per fse: changed suspect cpci motion control assembly 3.0 rohs, catalog # 211123 and the system successfully passed all validation testing.The system is ready for clinical use.Further action: none at this time.
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(b)(4): mps (b)(6) reported system will not communicate, incompatible robot system error.Fse found crisis would not start, not allowing rio to communicate.Cpci requires replacement.Successfully replaced cpci.Case type: pka.Update per mps 7/17/2017: case cancelled.Unable to complete mako uni because robot to communicate with guidance system issue.
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