Samples received: 237 unopened pouches and 6 opened.Analysis and results: there are no previous complaints of this batch.We manufactured (b)(4) units of this batch.There are (b)(4) units in stock blocked.We have received 243 samples for analysis (237 closed samples and 6 open and unused samples).We have checked these 243 samples and we have found two particular cases: particular case 1: 235 of them contain inside the first pack a novosyn violet suture of usp 1 size and 70 cm length with hrt37 needle (equivalent product code c0068391).Particular case 2: 8 of them contain inside the first pack a novosyn violet suture of usp 0 size and 70 cm length with hrc40 needle (equivalent product code c0068909).After internal investigation, we have found that for the particular case 1, the incorrect suture found inside (b)(4) units corresponds to the code-batch c0068391-115225 (novosyn violet 1 (4) 70cm hrt37).The most likely cause is assumed to be a human error in the packaging line.The operator by mistake placed the container that contained the sutures of the code-batch (c0068391-115225) instead of the sutures of the involved code-batch (c0068518-117216) in the packaging line.Concerning the particular case 2, the incorrect suture found inside eight pouches received from the customer corresponds to the code-batch c0068909-117216 (novosyn violet 0 (3.5) 70cm hrc40), product manufactured in the subsequent order of the complained product.The most probable cause is assumed to be a human error for failing to perform correctly the the line clearance in the packaging line.Both products were conditioned the same day, one after the other one and some units of the code-batch c0068909-117216 were packed as the complained code-batch (c0068518-117216).Remarks: an internal communication has done to inform the personnel involved about the incidence.Final conclusion: we conclude that the complaint is justified.Actions on distributed product of this reference/batch: replace this code/batch to the end customer or refund.Corrective/preventive actions: there is an improvement project to avoid this kind of defect happen again: (b)(4).
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