The customer reported while preparing the cook bakri postpartum balloon with rapid installation components for bakri placement for hemorrhage, the white part used to spike the bag seemed to be occluded.This was discovered before the bakri was placed.The tubing was unable to be primed, therefore the balloons were not inflated.The bakri was not used on the patient and the procedure was completed using a different bakri.There was no patient harm or consequence.
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Investigation ¿ evaluation: the cook bakri postpartum balloon with rapid instillation components was not returned for evaluation.As reported, this device was not able to be located by the user facility.No photos have been provided.Without the complaint device, a physical investigation was not able to be completed.A document-based investigation/evaluation was performed.A review of complaint history, the device history record, quality control data, and specifications was conducted.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality; device integrity prior to shipping.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.The device history record was reviewed and one non-conformance was noted for three (3) devices with the issue of "markings, coverage insufficient".These items were all scrapped.A review of complaint history for this product/lot number combination revealed there have been two other complaints received associated with the complaint lot number 7674795.All complaints received for this lot were received from the same customer and were for the same failure mode.Based on the provided information and the investigation evaluation the actual root cause is unknown and no conclusion could be drawn.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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