The reported complaint of ua12 was confirmed during archive data review of the autopulse platform ((b)(4)); however, could not be reproduced during functional testing.Therefore, the cause of the ua12 could not be determined.The ua45 was confirmed during initial functional testing and review of the archive data.To resolve the ua45 issue, the shaft was rotated to the home position.During evaluation, the platform's band clip functioned as intended without issue.The autopulse platform is a reusable device and was manufactured in 3/13/2008.Therefore, this type of issue is characteristic of normal wear and tear for the life of the device.Review of the archive data revealed multiple ua12 and ua45 on the reported event date of (b)(6) 2017.The initial functional testing could not be performed due to ua45 upon powering on the platform.During visual inspection (unrelated to the issue) the front enclosure was found damaged and the drive shaft stiff (due to sticky clutch plate).Upon customer approval, the components will be replaced and the device will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and (b)(6) were reported for a ua45 with serial number (b)(4).To avoid the re-occurrence of ua45, the encoder gearbox was replaced.
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As reported, the autopulse platform (sn: (b)(4)) displayed a user advisory 12 and user advisory 45 during a shift check.Additionally, it was observed that the platform's band clip does not function properly.To troubleshoot, the reporter placed a mannequin on the platform and restarted the device; however, issue continued.There was no patient involvement.
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