The customer put the knee scooter together at the store for the user.The user's wife said the handle bars were wobbly, and the customer told her that this was normal.The user's wife said the user fell off of the knee scooter when he was in the grass - the scooter fell to the right, and his foot went out, and he landed on his foot, injuring his achilles tendon on his right foot.He was already scheduled for surgery on his foot.The device involved with this event was returned to compass health brands and evaluation on 8/17/2017.The returned device was fully assembled, and found without any defects - the brakes functioned properly, and the over-steer stopper was not bent.No defects were found during the inpsection of this returned device - the customer's complaint could not be duplicated from a review of the returned device.
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