The user had this bedside rail since (b)(6) of 2016 - he fell out of bed (was laying in bed and rolled out), and bent the frame of the rail.The user bent it back, but then fell a second time a few nights later, and the frame completely broke.The user hit his head when he fell, and his wife iced it to keep the swelling down - he did not seek medical treatment.The device involved with this event was returned to compass health brands and evaluated on 8/15/2017 - the unit was found to have the part of its frame that goes in between the bed and the box spring bent/cracked, which resulted in the unit to rest at an angle.The crack happened right next to the weld.The customer's complaint could be confirmed from a review of the returned device.
|