Customer support was contacted on 08/15/2017 regarding a possible slippage.The sales representative called in and reported that the incident possibly happened at the hospital last thursday (b)(6) 2017.He could not confirm date when speaking to or manager.He said he was not on shift when it happened.I was able to get serial #'s from the representative that called in but could not confirm they were correct when speaking to him.Returned goods form received from hospital on 08/21/2017: - risk for patient: yes, - description of risk: lock slipping, possible injury, - surgery completed: yes with another skull clamp.
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