A device history record (dhr) review revealed no discrepancies that may have contributed to a complaint of this failure mode.All quality assurance testing performed during manufacturing was acceptable.The quality assurance review of the visual, physical and dimensional evaluation results indicated that the product met specification requirements.In addition, all dhrs are reviewed for accuracy prior to product release.Three photos were provided by the customer.Visual evaluation of the photos was performed.A hole was observed in one of the extension tubes (blue adapter).One used catheter was received for decontamination.However, the actual sample involved in the reported incident had been discarded by mistake before the sample could be evaluated.The photos attached in the complaint by the decontamination laboratory showed one palindrome catheter with signs of use.Additionally, according to the event description and the photo received by the customer, this complaint was confirmed although the sample was not tested.An ishikawa diagram was used to determine the potential causes for this event.The reported condition has been confirmed.Based on pictures provided by customer, it can be concluded that the device functioned as intended for an undetermined amount of time.100% of the devices are inspected for leaks or cuts in the extensions per procedure.The most probable root cause can be considered as damage during use caus ed due to the use of strong cleaning agents, a sharp object, excessive force during use or repeated clamping.The evidence provided is enough to discard the manufacturing process as a potential cause.No trends or triggers have been found.Therefore, a corrective and preventive action is not deemed necessary at this time.It must be noted that in-process controls (are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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