Investigation completed 9/18/2017.Device history record reviewed for sn (b)(4) work order /(b)(4) lot/ 139 a total of (b)(4) were manufactured on 11/25/2010 show no abnormalities related to the reported failure.The devices manufactured during this period passed all required inspection points except for rejected product labels which were replaced.No service history is on file for this device.No manufacturing or design related trend has been identified.Root cause analysis -is undetermined at this time.The customer complaint was not confirmed -.With respect to the returned unit it has passed all specific functional testing requirements.It was noted that the lock had rotational movement when unit is not under pressure, but his is not a rejectable characteristic and this would not have caused a slippage.When unit is properly positioned and put under pressure, the unit did not slip.General maintenance and cleaning required.
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