The user hit a crack on the sidewalk while using the rollator, and the rollator's left front wheel bent sideways.The user fell forward and hit his head and shoulder.He did not seek medical attention.The user had this rollator for about a week and a half.The event is reported as having occurred on a cement surface while the user was pushing the rollator.The device involved with this event was returned to compass health brands and evaluated on 8/31/2017 - the customer's complaint could not be duplicated from a review of the returned device.The frame and wheels of the returned rollator were not found to be bent anywhere on the unit.The right front frame did have a stress mark in its metal where the paint was chipping.The frame did not crack, nor was a weld broken.Again, the customer's complaint could not be duplicated from a review of the returned device.
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