The end-user had the rollator for less than five years.The user was walking with the rollator, and the frame broke near one of the wheels, and he fell forward.The user went to the er, and had x-rays; he had bruises all over his right side & sores, as well as chest and knee problems.He had to go to another doctor for more x-rays, and so far nothing is showing up, but he still has discomfort.This event happened in (b)(6) 2017, but it has taken about a month for him to fully function and walk again because of the discomfort.The event is reported as having occurred on a cement surface while the user was pushing the rollator.
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The device was returned for inspection and the end user's complaint was confirmed.The device shows signs of heavy use; including worn/flattened tires, ripped seat, and missing paint/scrapes on the frame.The left rear wheel (standing behind the unit) was found to still be attached to the frame, but the frame cracked right under the weld for the cross bar seat support.This breakage also caused the sub-frame to bend inwards.
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