The customer stated that they received erroneous results for one patient sample tested for d-di tina-quant d-dimer gen.2 (ddi) on a cobas integra 400 plus (i400+).The erroneous results were reported outside of the laboratory.The sample initially resulted as 6584 ng/ml when tested on the i400+.The sample was repeated on the i400+ on (b)(6) 2017, resulting as 6436 ng/ml.The sample was repeated on a mini vidas analyzer on (b)(6) 2017, resulting as 233 ng/ml.No adverse events were alleged to have occurred with the patient.The i400+ analyzer serial number was asked for, but not provided.The calibration and quality control results were fine.
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