Patient information is not available for reporting.Device is an instrument and is not implanted/explanted.Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.Reporter's last name is not provided for reporting.S&r service history review for part # 03.501.080, lot # 8726864: no service history review can be performed as part number 03.501.080 with lot number(s) 8726864 is a lot/batch controlled item.The service history review is unconfirmed.A device history record (dhr) review was performed for part #03.501.080, lot # 8726864: manufacturing site: (b)(4), manufacturing date: 29.Nov.2013: no non-conformance reports (ncrs) were generated during production.Review of the device history record showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.The investigation could not be completed; no conclusion could be drawn, as no product was received.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that during a procedure on (b)(6) 2017, the application instrument for sternal zipfix will not apply tension to the sternal zipfix implant.Another instrument was used to complete the procedure.No patient harm and no surgical delay.The procedure was successfully completed.Patient outcome is stable.Concomitant devices reported: sternal zipfix implant (part # unknown, lot # unknown, quantity # 1).This report is for one (1) application instrument for sternal zipfix.This is report 1 of 1 for complaint (b)(4).
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Device was used for treatment, not diagnosis.The service and repair evaluation states: the customer reported the device would not apply tension.The repair technician reported the trigger was sticking.Lube/oil/clean is the reason for repair.The cause of the issue is unknown.No parts were replaced.The item was repaired per the inspection sheet, passed synthes final inspection on 6-oct-2017 and will be returned to the customer upon completion of the service and repair process.The evaluation was confirmed.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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