Siemens has completed an investigation of the reported event.The root cause was determined to be the loss of ecg signal due to poor quality electrodes.If the user is not following proper skin-preparation and ecg acquisition techniques, the signal may be out of range.Poor quality electrodes (not recommended by siemens) were determined to be the largest contributing factor at this site.These particular electrodes responded to the lead-off and right-leg-drive current by polarizing over the time.A siemens service engineer installed a new high integrated signal box, which includes a reduction in right leg drive current.Furthermore, the customer is testing a supply of ambublue electrodes which show a much higher performance.Additionally, a software- and hardware field corrective action is planned to be released in q2/2018, which will provide a dynamic gain change in the hisib.
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