The product and packaging was visually inspected and the hair had been taped to the ifu.The outer tray/lid were not returned and the inner lid had been removed from the inner tray.The inner nylon/nylon pouch was still intact.Based on the condition of the returned packaging, the hair must have been located on the inside of the inner tray/lid, but on the outside of the inner vacuum sealed nylon/nylon pouch.Inspection criteria clearly states that hair in not acceptable as a foreign material.This was a 6 unit lot and the remaining 5 products have been used without complaint, indicating that this is a single occurrence.The root cause was identified as operator error.Review of device history records found these units were released to distribution with no deviations or anomalies.Product returned was deemed nonconforming when it left biomet control.Nonconformance was addressed.Review of complaint history found no additional issues or trends.A summary of the investigation has been provided to the complainant.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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