The hill-rom technician found the gear rack and friction plate needed replaced.In the service manual for golvo 3en400404, under the section instructions regarding the check points, 5b base opening and closing linkage it is stated: inspect gear rack for worn teeth and cracks where stop nut contacts back surface.Inspect friction plates.Replace if worn or damaged.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this lift.It is unknown if the facility performs preventative maintenance on their lifts.The technician replaced the gear rack and friction plate to resolve the issue.Based on this information, no further action is required.
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