Patient information was not provided.Livanova (b)(4) manufactures the centrifugal pump system with tubing clamp.The incident occurred in (b)(6).This medwatch report is being filed on behalf of livanova (b)(4).A livanova field service representative was dispatched to the facility to investigate.The service representative was unable to duplicate the reported issue and was informed by perfusion that the issue was intermittent.Replacement of the flow board was recommended as a solution.However, the customer requested that the device be removed from service and a backup unit installed on the s5 system.The backup unit was tested and no further issues were noted.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.Evaluated on site by livanova technician.
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