(b)(4).A follow-up medwatch will be submitted when additional information becomes available.Reference exemption # e2018002.(b)(4).Maquet cardiopulmonary
(b)(4) requested the product for investigation but the product was not available.Therefore the investigation was done based on received complaint pictures.Device history record review was performed for the claimed lot numbers and no references were found which are indicating a nonconformance of the product in question.Manufacturing dates of these lot numbers were not conflicted in our production.Moreover,there was no rework record for the claimed lot numbers.In order to clarify if all the products were affected or not,sales records were investigated.The claimed lots also were delivered to (b)(6) and (b)(6).However,there was no complaint related to the same problem.According to the sales records,1 set of be-pal 1923#be-hls cannula 19f al and 1 set of be-pal 1523#be-hls cannula 15 f al were delivered to the same hospital.It could be possible that these claimed products could be mixed in the hospital.Sap database trend search was performed (material 70104.7287,failure code:0604 wrong product packaged)which came to following results:no additional complaint was recorded since the last 12 months.Based on the sales figures of the last 12 months following occurrence rate has been calculated: (b)(4)%,which is below 1%.Due to this information no systemic issue could be determined.Based on the information available at this time, a malfunction of the products cannot be confirmed.Therefore,the complaint is closed as unjustified complaint based on the information above.The data is also being handled through a designated maquet cardiopulmonary trending and applicable investigation process.If a trend occurs,it will be escalated to quality assurance management for review and determination if further investigation is necessary.
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