On 11oct2017 a johnson and johnson sales representative called to report that a patient at an eye care providers (ecp) office was diagnosed with ¿borderline ulcers¿ while wearing the acuvue vita brand contact lenses.The representative did not have the details of the event, but provided the ecp contact details for additional information.Calls were placed to the ecps office on 12oct2017, 17oct2017 and 25oct2017 for additional medical and product information, but no return calls have been received.On 25oct2017 a call was placed to the sales representative and advised that no return calls have been received from the ecp.The representative reported he/she will go to the ecps office on 26oct2017 and request the ecp to call with details of the event.No additional medical information has been received.The date of the event is unknown.This event is being reported as a worst-case event as no return call was received from the pts treating ecp to verify the diagnosis and treatment.The lot number and the suspect product availability for return are unknown.If additional information is received it will be reported within 30 days of receipt.Serious reportable event trends are reviewed quarterly in franchise management review meetings.
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