Further investigation of the customer's issue included a review of the complaint text, a search for similar complaints, review of customer instrument logs, review of manufacturing records, and a review of labeling.Review of complaint activity did not identify any adverse or non-statistical trends for the architect magnesium assay.No other complaints were identified for reagent lot 12922un17.The customer's instrument logs were reviewed.The suspect magnesium sample reaction graph was unremarkable and the absorbances reflect a high magnesium result.During the review multiple sample aspiration errors were noted to have occurred on the day the suspect sample results were generated.Additionally, labeling was reviewed and sufficiently addresses the customer's issue.Based on the available information, no systemic issue or deficiency of the architect magnesium assay was identified.
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