I used a bone growth stimulator by orthofix prescribed by my orthopedic surgeon.My toe fusion surgery did not fuse and the surgeon prescribed the device to promote bone regrowth.My insurance approved this device based on my doctor's order and the representative told me that if i used it as prescribed and the bone did not fuse, they would refund my out of pocket expense of (b)(6) dollars and repay the insurance (b)(6) as well as (b)(6) dollars.This warranty was confirmed in writing when i got the device.X-rays confirmed that bone regrowth did not occur despite using it as prescribed.I returned the device with doctor's documentation and company said it was prescribed for an 'unapproved' indication and denied my claim.I am a healthcare provider and i used this device in part because of their warranty.
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