(b)(4).A device history record (dhr) review was performed and there were no issues found that could relate to the reported complaint.The actual sample was not returned; however, the customer did return a representative sample for evaluation.A visual exam was performed on the representative sample and no defects were observed.In the current manufacturing procedure, a 100% visual inspection is conducted after the assembly process; thus, any defects would be detected prior to release from the manufacturing facility.The complaint could not be confirmed as the actual device was not returned for investigation.
|