R and d analyzed the imaged provided by the customer and indicated that the instrument performed as expected.The reaction seen on the card met the criteria for 1+.The customer has the option to set up the vision system to enable cards below the threshold to be sent to the service rack, in this incident, this option was not enabled.Due to the sample being cord blood, reverse testing was not performed and final results were not manually reviewed.The investigation determined that the most likely root cause of this event was sample related.
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