(b)(4).The device was evaluated on 10/26/2017.Upon evaluation, the complaint was confirmed.It was identified that the two lock plates were missing, making the device locking mechanism inoperable.This deficiency was found post-sterilization.Further investigation is required for this device malfunction.There was no reported patient involvement.
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On (b)(4) 2017, it was reported that the hercules 3 universal stabilizer arm was broken.Per the customer, the device was received broken upon return from sterile processing.Due to the nature of the device malfunction, it could not be used for any procedures.The device is under warranty.There was no reported patient involvement.
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