Submit date: 11/30/2017.A complaint of ¿the customer reports there is residue upon opening.Pieces of gauze are separating from the actual sponge and contaminating the sterile field" was received for the spg 7317 vistec 4x8 str 10x12 ply product.4 samples were received, and visual inspection has been done.A dhr review was completed for lot# 17d095362.There were no manufacturing related issues related to the complaint issued for this lot.4 samples were received, and inspection of the sample resulted in confirming the reported issue.The root cause could be during the tentering process, which occurs prior to the conversion and packaging process.A formal corrective and preventative action has been opened for this issue.It must be noted that in-process controls are in place to prevent nonconforming product from leaving the manufacturing activities.In addition, as a preventive action for manufacturing site operations, a monthly complaints report is sent to focus factory personnel, summarizing the latest events reported by the customer.If information is provided in the future, a supplemental report will be issued.
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