The customer's calibration and qc results were acceptable.Samples from the patient were investigated further.The sample from (b)(6) 2017 was tested by the platelia rubella igg method and the result was 2.18 iu/ml (negative).The sample was tested by recomblot rubella igg and the result was indeterminate.The sample was also tested with an in-house neutralization assay for rubella igg and the sample was neutralizable and therefore positive.During the preliminary investigation, the customer's results were confirmed as positive.During further investigation of the sample, differing results were received resulting in an overall outcome of indeterminate.The platelia rubella igg was found to be negative, although clearly above background (negative samples usually have values < 1.0 iu/ml).The recomblot method showed indeterminate reactivity.The neutralization assay result strongly indicates the presence of specific anti-rubella igg antibodies.This is supported by the customer's results.A specific root cause was not identified.Based on the information available, the assay performs within specification.
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