(b)(4).Investigation summary - the device was received with the mount loose.The handpiece was connected to a test device and tested on a gen11.The device was functional when the max or min hand activation buttons were depressed.The handpiece was fully functional and conforming.The instrument was disassembled to inspect the internal components.The moisture indicator was positive.The handpiece has a number of seals to prevent fluids from entering the housing."positive moisture indicator¿ describes a condition where water enters the handpiece cavity during the steam sterilization process.The primary path of ingress is the distal seal, this may be caused by a reduction of the compressive force on the distal seal.However no definitive root cause could be drawn.It is probable that the ingress of moisture affected handpiece functionality.The batch history record was reviewed and no defects, nc¿s or protocols related to the complaint, were found during the manufacturing process.
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