Mfg name - codman & shurtleff, inc.Dba depuy synthes products, inc.No additional information could be provided.The customer did not know the initial complaint.No customer, procedure or complaint information, including date of event was known by the customer.Conclusion: the device was returned with its inner pouch.Labeling on the inner pouch matches the product documented in complaint (b)(4).The green introducer and resheathing tool are separated from the rest of the device.The embolic coil, which has a delta-shaped primary wind, is tangled around the device positioning unit (dpu) core wire.The embolic coil was gently untangled.The translucent introducer sheath is also separated from the device.There is a bend in the dpu core wire approximately 46 cm from the proximal end.The ball tip is intact.The primary wind of the embolic coil is delta-shaped.The embolic coil is stretched and kinked.The articulating joint is intact.The resistance heating (rh) coil has not received heat and melted.The v-notch of the resheathing tool is damaged.A review of manufacturing documentation associated with this lot presented no issues during the manufacturing or inspection processes related to the reported complaint.The complaint that the device was damaged is confirmed.The embolic coil is stretched and kinked, there is a bend in the dpu core wire, the green introducer and resheathing tool have been separated from the translucent introducer sheath, and the introducer was separated from the embolic coil and dpu.The damage to the embolic coil, bend in the dpu core wire, and separation of the introducer into two pieces are all evidence of application of excessive force.The cause or reason for the excessive force cannot be determined from the returned device, and there is no event information provided by the customer.It is not possible to determine if the damage occurred during a procedure or during post-procedure handling.However, the ifu consistently instructs the user to use care and manipulate the device gently.In addition to the excessive force, the resheathing tool has been advanced all the way to the green introducer.The ifu instructs the user to leave approximately 1 inch of translucent introducer sheath visible between the resheathing tool and the introducer when placing the microcoil.Advancing the resheathing tool further can cause the translucent introducer sheath to tear beyond its existing skive, and could potentially prevent the sheath from re-forming if the device should need to be resheathed.The damage to the resheathing tool indicates that the device was not properly unlocked.The ifu instructs the user to unlock the device by gently pulling the clear tab of the introducer sheath out and away from the re-sheathing tool at a 45-degree angle.Pulling the tab straight out (in parallel to the dpu) will result in damage to the resheathing tool, and may cause damage to the embolic coil.There is no current safety signal identified related to the reported events based on review of complaint history for the device.Since there was no evidence to suggest the events were related to a manufacturing issue, no corrective actions will be taken at this time.The device was returned with its inner pouch.Labeling on the inner pouch matches the product documented in complaint (b)(4).The green introducer and resheathing tool are separated from the rest of the device.The embolic coil, which has a delta-shaped primary wind, is tangled around the device positioning unit (dpu) core wire.The embolic coil was gently untangled.The translucent introducer sheath is also separated from the device.There is a bend in the dpu core wire approximately 46 cm from the proximal end.The ball tip is intact.The primary wind of the embolic coil is delta-shaped.The embolic coil is stretched and kinked.The articulating joint is intact.The resistance heating (rh) coil has not received heat and melted.The v-notch of the resheathing tool is damaged.A review of manufacturing documentation associated with this lot presented no issues during the manufacturing or inspection processes related to the reported complaint.The complaint that the device was damaged is confirmed.The embolic coil is stretched and kinked, there is a bend in the dpu core wire, the green introducer and resheathing tool have been separated from the translucent introducer sheath, and the introducer was separated from the embolic coil and dpu.The damage to the embolic coil, bend in the dpu core wire, and separation of the introducer into two pieces are all evidence of application of excessive force.The cause or reason for the excessive force cannot be determined from the returned device, and there is no event information provided by the customer.It is not possible to determine if the damage occurred during a procedure or during post-procedure handling.However, the ifu consistently instructs the user to use care and manipulate the device gently.In addition to the excessive force, the resheathing tool has been advanced all the way to the green introducer.The ifu instructs the user to leave approximately 1 inch of translucent introducer sheath visible between the resheathing tool and the introducer when placing the microcoil.Advancing the resheathing tool further can cause the translucent introducer sheath to tear beyond its existing skive, and could potentially prevent the sheath from re-forming if the device should need to be resheathed.The damage to the resheathing tool indicates that the device was not properly unlocked.The ifu instructs the user to unlock the device by gently pulling the clear tab of the introducer sheath out and away from the re-sheathing tool at a 45-degree angle.Pulling the tab straight out (in parallel to the dpu) will result in damage to the resheathing tool, and may cause damage to the embolic coil.There is no current safety signal identified related to the reported events based on review of complaint history for the device.Since there was no evidence to suggest the events were related to a manufacturing issue, no corrective actions will be taken at this time.The device was returned with its inner pouch.Labeling on the inner pouch matches the product documented in complaint (b)(4).The green introducer and resheathing tool are separated from the rest of the device.The embolic coil, which has a delta-shaped primary wind, is tangled around the device positioning unit (dpu) core wire.The embolic coil was gently untangled.The translucent introducer sheath is also separated from the device.There is a bend in the dpu core wire approximately 46 cm from the proximal end.The ball tip is intact.The primary wind of the embolic coil is delta-shaped.The embolic coil is stretched and kinked.The articulating joint is intact.The resistance heating (rh) coil has not received heat and melted.The v-notch of the resheathing tool is damaged.A review of manufacturing documentation associated with this lot presented no issues during the manufacturing or inspection processes related to the reported complaint.The complaint that the device was damaged is confirmed.The embolic coil is stretched and kinked, there is a bend in the dpu core wire, the green introducer and resheathing tool have been separated from the translucent introducer sheath, and the introducer was separated from the embolic coil and dpu.The damage to the embolic coil, bend in the dpu core wire, and separation of the introducer into two pieces are all evidence of application of excessive force.The cause or reason for the excessive force cannot be determined from the returned device, and there is no event information provided by the customer.It is not possible to determine if the damage occurred during a procedure or during post-procedure handling.However, the ifu consistently instructs the user to use care and manipulate the device gently.In addition to the excessive force, the resheathing tool has been advanced all the way to the green introducer.The ifu instructs the user to leave approximately 1 inch of translucent introducer sheath visible between the resheathing tool and the introducer when placing the microcoil.Advancing the resheathing tool further can cause the translucent introducer sheath to tear beyond its existing skive, and could potentially prevent the sheath from re-forming if the device should need to be resheathed.The damage to the resheathing tool indicates that the device was not properly unlocked.The ifu instructs the user to unlock the device by gently pulling the clear tab of the introducer sheath out and away from the re-sheathing tool at a 45-degree angle.Pulling the tab straight out (in parallel to the dpu) will result in damage to the resheathing tool, and may cause damage to the embolic coil.There is no current safety signal identified related to the reported events based on review of complaint history for the device.Since there was no evidence to suggest the events were related to a manufacturing issue, no corrective actions will be taken at this time.This is an initial/final mdr report.
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