Information was received from a consumer regarding a patient with an implantable neurostimulator (ins) for failed back surgery syndrome.It was reported that at the end of (b)(6) (2017) they had a spinal fusion and now, when they turned their stimulator on they couldn¿t seem to control it; they stated that it was set on something that was working just fine, but if they wanted to go down some they could not do that.Clarification revealed that the patient was trying to use their patient programmer and it showed zeros where they used to see numbers.The patient stated that they were successfully recharging their ins at the beginning of the call and the implant battery showed nearly full.The patient stated the numbers were normally at 3, 4, 5 or 4.5 and that they were all zeros now.They state that was their problem now, because they knew it was not at zero because they were feeling stimulation.The patient stated that they did not use their antenna because the implant was in their abdomen, but they could not see the screen when they placed it against their implant.The patient was encouraged to try using the antenna.The patient found the antenna and patient services worked with the patient to use their patient programmer.The patient was successful at syncing and brought up their settings.The patient stated that they were on group a, and the bottom row on the patient programmer showed the program number was one and zero.The patient navigated to program two and saw the voltage was 4.5.The patient was successfully able to decrease stimulation on program 2.The patient navigated back to program 1 and was successful to increase the number to 0.10.Patient services asked if the patient had turned their stimulation down to zero and off in order to have the surgery in august and the patient stated no.They said their healthcare provider (hcp) told them the surgery was a struggle trying to do the fusion, working around the wires, but the patient stated that after the fusion they noticed that they were getting more stimulation on their right side than they ever did.They stated that it was in the right place, and it was a good thing because they had pain there.The patient stated that they were happy with the way stimulation was right this moment.It was reported the patient programmer was functioning as expected.It was reported the event occurred on (b)(6) 2017.No further complications were reported/anticipated.
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