There are multiple bd locations where this unspecified bd device may have been manufactured.A catalog and lot number could not be confirmed for this incident and without this information we are unable to determine where the device was manufactured.Medical device expiration date: unknown.Device manufacture date: unknown.Results: bd received 1 instrument returned from the customer facility for investigation.The returned unit was returned to the manufacturer for service, and it was observed that the tube cover was broken.The cover was replaced by the manufacturer and returned to the customer.Conclusion: based on the investigation, a root cause could not be determined within the scope of this evaluation.Bd was able to duplicate or confirm the customer¿s indicated failure mode.
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