(b)(4).The customer did not return a complaint sample; however, they supplied a photo showing the catheter in use.The image shows the catheter migrated outside of the insertion site.The catheter in the image is sutured to the patient by the box clamp but not by the catheter suture wings.There is no visual evidence on the patient to indicate the catheter suture wings were used to secure the catheter.A device history record review was performed on the catheter and box clamp and no manufacturing issues were identified.The instructions-for-use (ifu) provided with this kit states to "secure catheter to patient.Use integral side wings as primary suture site.In kits where provided, the catheter clamp and fastener should be utilized as a secondary suture site as necessary." the image supplied by the customer shows the catheter only sutured by the box clamp (secondary site) and not by the catheter suture wings (primary site), therefore the ifu was not followed which likely caused the catheter migration.The report that the catheter migrated was confirmed through examination of the customer supplied photo.The image showed the catheter migrated outside of the insertion site; however, the actual complaint sample was not returned for evaluation.The device history records for the catheter were reviewed with no evidence to suggest a manufacturing related cause.The ifu supplied with this kit explicitly instructs the user to use the catheter side wings as the primary suture site and the catheter clamp and fastener as a secondary suture site as necessary.The image supplied by the customer shows the catheter only sutured by the box clamp (secondary site) and not by the catheter suture wings (primary site); therefore the ifu was not followed which likely caused the catheter migration.Based on the customer supplied image, user error caused or contributed to this event.An in-service request was initiated to follow up with the customer on proper use according to the ifu.
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