On 12/12/2017 integra investigation completed.Method: failure analysis, device history evaluation.Results: failure analysis - complaint is unconfirmed; this is due to the product not being returned for review.Complaint will be reopened if product is received.Device history evaluation - device history record reviewed, no abnormalities related to the reported failure.Conclusion: root cause cannot be determined due to the lack of information received to perform a complete investigation.Product has not been returned for evaluation.
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