Product was returned and noted to have a small tear near one of the spikes on the shell.Reviewed product with packaging engineer and determined that the packaging bill of materials has been updated since the product was manufactured.The inner packaging used 01-97-6075c bag for the complaint product while the current bom uses 01-97-6055.The complaint has been confirmed that the product has a damaged bag.It cannot be determined what the root cause is, however, it is likely that this issue was caused by an extreme distribution event as the product has been recirculated in zb (b)(4) for 10 years.Review of the complaint history identified an additional complaint that was investigated, and it was determined that no further action is required due to the bill of materials has been updated to cover this issue.Review of device history records found these units were released to distribution with no deviations or anomalies.Completion of the investigation relayed to zimmer biomet (b)(4) via etq.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.This report is being submitted late as it has been identified in remediation.
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