The reported complaint was confirmed.During laboratory analysis, the product surveillance technician (pst) found that the auxilary printed circuit board assembly (pcba) has shorted component u29, other parts include r20 and r14, may caused internal damaged to u28 as well (alternating current (ac) power switch).When component shorted, it produced the smoke the customer observed in the unit.The product will be sent to service to be brought to manufacturer¿s specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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