In the reported event, the product code has multiple components associated with it.Two of those components had complaints reported on them- the trocar assembly and the pusher rod assembly.Only one sleeve of the trocar assembly and the pusher rod assembly was received back for evaluation.The trocar assembly: per the reported complaint, the trocar got welded into the cannula.However, the entire trocar assembly was not returned and hence was unavailable for physical evaluation.Only one sleeve of the trocar assembly was returned for evaluation.This sleeve looked to be in good condition.No apparent anomalies were observed.The reported issue cannot be confirmed.A review of the device history record indicated that this batch of product was released through an unrelated non-conformance with no link to the reported issue and therefore there is no internally assignable cause for the reported problem.We cannot determine a root cause for the reported failure.Further, a review into the depuy synthes mitek complaints system revealed no other complaints of any type for this lot of devices that were released to distribution.At this point in time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.The push rod assembly: per the reported complaint, the laser marker was in the incorrect position of the push rod assembly.Photos of the complaint device were received when the complaint was first reported.The photos of the device showed that the laser marking was in the correct location as reference to the released drawing.The complaint device (pusher rod assembly) was received and evaluated.The received complaint device was compared to the released drawing of the pusher rod assembly.It was observed that the laser marking was in fact in the correct position per the released drawing.Visually, the pusher rod looked to be in good condition and no anomalies or discrepancies could be observed.Hence, we could not confirm the reported complaint.No root cause could be determined as the device was found to be conforming to the released drawing.A review of the device history record revealed the lot was linked to a non-conformance for the push rod assembled with the wrong orientation to the handle.No non-conformance was found with this lot and it was dispositioned for release.Further, a review into the depuy synthes mitek complaints system revealed no complaints of any type for this lot of devices that were released to distribution.At this point in time, no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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