The user facility reported whilst managing postpartum hemorrhaging, the user attempted to inflate the cook bakri postpartum balloon and found the balloon was unable to be filled as the valve may have been blocked.In addition, the customer representative stated the user may have connected the fluid system incorrectly making the balloon uninflatable.No unintended portion of the device remained inside the patient¿s body.No additional procedures were required due to this occurrence.No adverse effects or consequences were reported to the patient due to this occurrence.
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Investigation ¿ evaluation: the cook bakri postpartum balloon with rapid instillation components was not returned.No photograph or imaging was provided for review.Without the complaint device, a physical investigation was not able to be completed.A document based investigation has been performed.A review of complaint history, the device history record and specifications was conducted.The device history record was reviewed and noted there were 6 items identified to have an incomplete package seal.These items were reworked.There were no other non-conformances noted.A review of complaint history records revealed this complaint to be the only complaint associated to lot number 7939685.There is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Based on the information available, a definitive root cause cannot be established.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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