The customer called the customer care solutions center for troubleshooting support.The customer stated that they thought alarms may have been paused or silenced but wanted to determine this with assurance.The customer retrieved log files and submitted them for review.For the timeframe of 3:10 to 330 pm it was noted that the patient had vtach, vfib/tach and tachy alarms which were silenced at the central monitor with additional similar alarms persisting until 15:52 when the alarms were paused/suspended.A review of the provided log file data was shared with the customer who had suspected this was a use issue.The device remains in use.No malfunction is supported.The customer requested information regarding what alarms occurred and if the alarms were responded to surrounding the death of a patient on (b)(6).The customer provided log data which demonstrated multiple red level alarms occurring with silencing actions taken by users at the information center.A local fse went on site and found the product operating as intended.No malfunction is supported.
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