The customer stated that they received erroneous results for two samples from the same patient tested for the elecsys ft4 ii assay (ft4) on a cobas 6000 e 601 module (e601).No erroneous results were reported outside of the laboratory.Refer to the attachment for all patient data.A first sample, dated (b)(6) 2017, was tested at the customer site for tsh on a roche diagnostics elecsys e170 modular analytics immunoassay analyzer (e170).Two more samples, dated (b)(6) 2017 and (b)(6) 2017, were collected from the patient and tested on a centaur analyzer.These 2 samples were then provided for investigation, where they were tested on the e601 analyzer on (b)(6)2017.No adverse events were alleged.The serial number of the e170 analyzer used at the customer site was (b)(4).The serial number of the e601 analyzer used for investigation was (b)(4).The ft4 reagent lot number used on this analyzer was 265631, with an expiration date of september 2018.The samples dated (b)(6) 2017 and (b)(6) 2017 were provided for further investigations.The centaur values and e601 values were duplicated.Further investigations of the samples determined that they did not contain any interfering factors that would affect the ft4 assay.Concerning the mathematical differences of the ft4 values, assays from different vendors can generate different values.This relates to the overall setups of the assays, the antibodies used, differences in reference materials/methods, and the standardization methodology used.The normal reference ranges used by different assay vendors can also be different.This is related to the population used and the calculation mode.A general reagent issue was excluded based on the measured values.No product problem was found.
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