The report of the autopulse platform (sn (b)(4)) displaying user advisory (ua) 7 (discrepancy between load 1 and load 2 too large) and user advisory (ua) 42 (force overload tripped) error messages occurring on (b)(6) 2017 was confirmed through archive data review.The returned platform was evaluated and during initial power up displayed a ua 7 error message.The ua 7 and the ua 42 error message are related and the root cause is attributed to a defective load cell.As part of routine service during testing, the platform was examined and found physical damage.This observed issue is unrelated to the ua 7 and ua 42 error message.Upon replacement of the load cell and the damaged part, the device will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no previous complaint reported for autopulse platform with serial number (b)(4).
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