The customer reported complaint for the platform displayed an error message user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) was confirmed during archive data review and functional testing.It was found that load cell was defective and a replacement was required.After replacing the defective part, the platform was further tested for 30 minutes with large resuscitation testing fixture, (lrtf) equivalent to (b)(6) pound patient and passed all functional testing criteria and met all required specifications.Visual inspection showed damaged grips strips, unrelated to the reported complaint.Grips strips were replaced to address the issue.The autopulse platform is a reusable device and was manufactured on 08/20/2007.It has exceeded its expected service life of 5 years.Review of the archive data indicated error message (ua 07) on the reported event date.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaints reported for autopulse with serial number (b)(4).
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