The reported event was reproduced during evaluation of the autopulse platform (sn (b)(4)).Functional testing found that the lifeband would not stay on the latch.A lifeband clip detect switch inspection was performed which indicated that the belt clip is damaged and does not stay locked in place.This confirms the reported event.As part of routine service during testing, the device was examined and found a damaged top cover.This is unrelated to the reported event.Upon customer approval, the components will be replaced and the device will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no similar history of complaint reported for autopulse platform with serial number (b)(4).
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The user was unable to properly install the lifeband in the autopulse platform (sn (b)(4)).Per report, the lifeband falls off the platform.No notable damage was observed on the platform specifically around the driveshaft slot.The issue occurred during shift check, no patient was involved.This references the issue with the platform.The report of the lifeband unable to be properly installed in the platform is referenced under mfr 3010617000-2017-01151.
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