The reported perfectpasser connector, intended for use in treatment, was returned for evaluation.A relationship between the device and reported incident was established.From the information provided, the jaw broke off at the joint.Visual inspection shows the connector was received with its s-clamp unhooked from the s-hook.The clamp was not broken as indicated by the customer; however, it did come loose.Internal investigation indicates the failure cause for upper s-clamp unhooked is due to a dimensional discrepancy on the s-hook component.Changes to the component have been implemented to prevent this failure.The instruction for use (ifu) was reviewed and was found to outline precautionary statements and instructions in regards to the use of the device to avoid damage or non-functionality.There were no indications that would suggest that the device did not meet product specifications upon release into distribution.Device returned for evaluation.Device evaluated by the manufacturer.
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