Customer purchased bed on (b)(6) 2017, bed was delivered on (b)(4) 2017.Spoke to (b)(4).Customer states on (b)(6) 2017, she was lying in bed, she tried to stretch on his side and hers, the beds separated and she fell onto the floor.Mrs.(b)(6) states that after an hour and a half of attempting to get up from the floor, she had to call 911 for assistance.Customer states she did not sustain any injuries she only disclosed that her hips and knees hurt and that the fall has affected her existing mobility issues.Customer states her husband checked base and confirms the bases are not strapped together with the bed link kit.Mrs.(b)(6) is 4 foot 11 inches and weighs about (b)(6) pounds.
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