The customer reported issue of the lifeband not stay on platform was confirmed during the functional testing and in review of the archive data.Lifeband holding tabs on the motor cover and encoder cover are broken and require replacement.In addition, crack in the top cover was also confirmed and require replacement.Visual inspection showed damage to the battery box, and battery connection on power distribution board, unrelated to the reported complaint.The autopulse platform is a reusable device and was manufactured in 2009 and is over 8 years old, it has exceeded its expected service life of 5 years.Data archive showed failures for ua2 (compression tracking error) and ua17 (max motor on time exceeded during active operation) unrelated to the reported complaint.Load cell was replaced and cleaning and adjusting of rusty brake gap was performed to eliminate these errors.After upgrades and replacement of defective parts, the platform was further tested for 30 minutes and passed all functional testing criteria and met all required specifications.Historical complaints were reviewed for service information related to the reported complaint and there was no similar history of complaint reported for autopulse with serial number (b)(4).
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During patient use, the lifeband did not stay on (falls out) the board.Manual cpr was performed and patient care was not compromised.In addition, customer noted a crack on the bottom of the autopulse platform, near the lifeband area.No further information was provided.
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