Customer stated "she was going to bed and she positioned the pad and laid down on it.She pressed on the classic switch.Within 2-3 seconds she saw smoke coming up from all around her body.She immediately jumped up.She immediately released and unplugged " product was returned for investigation.The product was approx.22 years and 6 months old when the incident occurred.Upon further investigation into the customers complaint ,the inspector found that the customer had a contained harness burn in their pad.This means that the pad had a small burn, either from years of use or the customer misusing the product for many years, causing the harness to leave a small, contained burn inside the product, it never escaped the inside of the pad.The customer did not seek out medical attention.Based on the bce review of feedbacks, bce did not observe a similar issue within the lot.
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